Privacy Policy

The Coleman Stuttering Center is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our teletherapy services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect:

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A. Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

• Payment or information

• Therapy-related or medical information necessary for treatment

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B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser and device information

• Pages visited and referring links

• Cookies and analytics data

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C. Telet-herapy-Specific Information

During the course of stuttering therapy services, we may collect:

• Intake and assessment information

• Treatment plans

• Therapy notes and progress reports

• Audio/video session data (sessions are not recorded without your explicit written consent)

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2. How We Use Your Information

 

We may use collected information to:

• Provide and improve stuttering teletherapy services

• Schedule appointments and communicate with you

• Process payments and manage billing

• Maintain accurate treatment and clinical documentation

• Respond to questions or requests

• Ensure compliance with legal, ethical, and professional requirements

• Improve website functionality and user experience

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3. Legal Basis for Processing (If Required)

 

Where applicable, we may process your information based on:

• Your explicit consent

• A treatment or service agreement

• Legal and regulatory obligations

• Our legitimate interest in providing safe and effective therapy

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4. Sharing Your Information

 

We do not sell, trade, or rent your information.

We may share information only in these situations:

• With service providers who assist in delivering teletherapy (such as secure video platforms or billing processors)

• With your consent, such as sharing information with other healthcare providers

• When required by law (e.g., court order, reporting obligations, or risk of harm)

• For insurance or reimbursement purposes, when applicable and authorized by you

All third-party vendors must protect your information and comply with privacy and security standards.

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5. Teletherapy, Security, and HIPAA Compliance

If you are located in the United States, your clinical information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

We use HIPAA-compliant systems for:

• Video conferencing

• Documentation

• Communication

• Payment processing

We take reasonable steps to maintain the confidentiality and integrity of your information.

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6. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Analyze website usage

• Improve site speed and user experience

• Remember preferences

You may disable cookies through your browser settings.

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7. Data Security

We implement administrative, technical, and physical safeguards, including:

• Encrypted teletherapy platforms

• Secure storage of clinical records

• Limited staff access based on role

• Regular system monitoring and updates

While we work to protect your information, no electronic system can be guaranteed 100% secure.

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8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal or therapy information

• Request corrections or updates

• Request deletion of certain data (where legally permitted)

• Withdraw consent for optional uses

• Request a copy of your records

We will respond to all rights requests in accordance with applicable laws.

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9. Children’s Privacy

We provide services to children only with a parent’s or legal guardian’s consent.
We comply with all relevant child-privacy regulations, including COPPA where applicable.

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10. Information Retention

We retain personal and clinical information for the duration required by:

• State licensure laws

• Federal regulations

• Professional guidelines

Once retention periods expire, we securely delete or destroy records.

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11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.

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12. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
The new version will be posted on this page with an updated “Last Updated” date.

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13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Coleman Stuttering Center 
Email: cecoleman.slp@gmail.com